Here are some answers to commonly asked questions we encounter. Feel free to contact us if you think of any other ones!
Q. What makes Central Florida Balloon Décor Special?
A. We create balloon sculptures, room decor and one-of-a-kind balloon art to fit your special needs. Because we can custom-build every element of our balloon creations from fabrication of the proper forms, to affixing the balloons with the latest techniques, our balloon columns, balloon arches, sculptures and room decor are stable enough to last for the duration of your next birthday bash, award
Q. What should I know about ordering balloon décor?
A. We recommend ordering balloon decor pieces at least 2 weeks in advance to give us time to build the piece and to ensure that we have time to get the proper balloons without incurring rush charges. Delivery and set-up charges will vary based on the nature of the job, but we’ll be happy to quote you an estimate at any time. We can also quote you a price for removal of the decor when your event is over.
Q. How long do your balloons last?
A. At CF Balloon Decor, we use the top names in balloon suppliers such as Qualatex, Kaleidoscope, Tuf-Tex and colorful Betallic to keep your balloon decor looking beautiful for as long as possible. You can expect foil and plastic balloons to float for up to two weeks. Our latex balloons will last longer than conventional balloons from the grocery or party store. We can also treat balloons larger than 9 inches with Hi-Float to keep them afloat longer. This specially designed sealant will keep balloons afloat five times longer than untreated balloons. Our balloon decor will last for the length of your celebration and in most situations longer then you can imagine.
Q. Can my very special balloon décor be used outdoors?
A. Outdoor balloon work comes with a remarkable unique set of challenges known as Nature. Over the years we have been asked to create balloon decor that can last in the elements. NO BALLOON DECOR IS 100% INDESTRUCTABLE; however, we have adapted some of our decor to help withstand the outdoor environment.
And with that being said we also state AGAIN, we do not guarantee outdoor work, Mother Nature always has the upper hand.
Q. Do you guarantee your service?
A. We guarantee that we will deliver your order as specified to the destination you choose within the time frame you specify. Balloons are in reality temporary items: Although Central Florida Balloon Décor uses only the finest quality balloons, some balloons will occasionally deflate sooner than expected and will also be adversely affected by sunlight, rain, wind, rough handling, exposure to air in general and other uncontrollable forces of nature.
Due to the unexpected circumstances that can occur with any event, we reserve the right to make changes only in the best interest of our clients. If the facility is not available or set up at the promised time, decor may be left in the nearest acceptable location
Q. What is your return and refund policy?
A. Our return and refund policy is handled on a case by case basis. In the unusual event you are not satisfied with your order please let us know within 24 hours of the delivery. After 24 hours it is very difficult for us to determine if the quality of the product was compromised prior to the delivery or if the quality was compromised after the delivery due to neglect or improper care. Rest assured, we will do everything we can to resolve any quality issues to your satisfaction. Please note that latex balloons typically last only 12-24 hours. This is normal as latex is a porous material and cannot hold helium for any more than 12-24 hours. Depending on local conditions, such as temperature and humidity, some latex balloons will only last 8-12 hours. This is also normal behavior for latex balloons. We will not be able to consider any type of replacement or refund for latex balloons unless they last for under 8 hours.